NC 2-1-1 to Provide Assistance for COVID-19

NC 2-1-1 to Provide Assistance for COVID-19

FOR IMMEDIATE RELEASE CONTACT: Melissa Reid, Director of Resource Development
March 18, 2020 (910) 483-1179 ext. 228
melissareid@unitedway-cc.org

NC 2-1-1 to Provide Assistance for COVID-19

Governor Roy Cooper has announced that 2-1-1 is the number to call for assistance and resources related to the
COVID-19 coronavirus. NC 2-1-1 is an information and referral service, operated by United Way of North
Carolina, where families and individuals can obtain free and confidential information on health and human service
resources within their community 24 hours a day, seven days a week, 365 days a year. Resources are available
in most languages.
United Way of Cumberland County is proud to provide funding and support to bring 2-1-1 to Cumberland
County along with the City of Fayetteville, Cumberland County Government and Fayetteville PWC. “NC 2-1-1 is
an important resource every day for families in our community who may experience a crisis such as food
insecurity or unemployment. During times like this with the COVID 19 crisis, the needs of all North Carolinians
will increase and I am proud 2-1-1 will be here to help,” said Robert Hines, President and CEO of United Way of
Cumberland County.
“Services like NC 2-1-1 are critical during times of emergency,” said Governor Cooper. “We need to make sure
North Carolinians have access to the resources they need while we continue to work together to prevent the
spread of COVID-19.”
North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19.
Sign up now to get regular alerts on the rapidly evolving situation and North Carolina’s response. Individuals who
have specific needs related to food, shelter, energy assistance, housing, parenting resources, health care,
substance abuse treatment, as well as specific resources for older adults and for persons with disabilities, and
much more should dial 2-1-1 or TTY 888-892-1162 for assistance. Due to expected high call volume, those
wanting to stay updated on general developments with North Carolina’s response to the coronavirus crisis should
sign up for 211’s text alerts by texting COVIDNC to 898211.
NC 2-1-1 cannot provide direct medical services, and COVID-19 can only be diagnosed by a health care
professional. If you suspect you or someone you care for may have symptoms or have been exposed to the
virus, you should contact your health care provider. If you do not have a provider, you can call your local health
department or a Federally Qualified Health Clinic for guidance.
To learn more about NC 2-1-1, visit nc211.org. For the most up-to-date information on COVID-19 in North
Carolina, go to ncdhhs.gov/coronavirus.

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